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Trial, expiry and recovery

  • The trial lasts 14 days from when your workspace is ready, with no extra grace. One trial per account; a deleted workspace is not replaced by a new trial.
  • Paid service: if a renewal payment fails you keep service for 14 days from the unpaid renewal date. A cancellation runs to the end of the paid period.

When service ends

The workspace is restricted: your access to the tenant, all API keys and application MQTT credentials are disabled and devices are disabled (queued downlinks are dropped). Your gateways keep providing coverage. You get an email and the portal shows the deletion date.

Recovering

Configuration is kept for 30 days after service ends. You get a second email 7 days before deletion. Choose a plan in the portal before then to recover the same tenant: your devices and MQTT credentials come back as they were; API keys do not: create new ones. After a failed renewal the unpaid invoice is voided when grace ends; recovering starts a new monthly subscription.

After deletion

Devices, applications, gateways and credentials are gone and cannot be restored. A deleted gateway's Basic Station certificate still exists until it expires; contact support to register that gateway in another workspace.